Privacy Policy

This policy explains what personal information Climb Prints collects when you visit climbprints.com or place an order, why we hold it, and the choices you have. We keep data handling as limited as the job requires.

Information we collect

When you buy from us we collect the details needed to fulfil the order: your name, delivery address, email address and the contents of your order. If you contact us by email, we keep that correspondence so we can help you. We do not ask for information we have no reason to hold.

Payment details

Card and payment information is entered directly with our third-party payment processor and is handled on their systems, not ours. We receive confirmation that a payment succeeded along with limited transaction references, but we never see or store your full card number.

Why we use your data

We use your information to process and deliver your order, to send order and delivery updates, to answer your questions, and to meet accounting and tax obligations. We do not sell your personal data, and we do not share it except with the partners strictly needed to complete your order, such as our payment processor and the print and delivery partner handling fulfilment.

Cookies and analytics

Our site uses a small number of cookies to keep the site working and to understand, in aggregate, how visitors use it. Analytics data is used to improve the site and is reviewed at a general level rather than to identify you personally. You can block or delete cookies in your browser settings, though some parts of the site may then work less smoothly.

How long we keep it

Order records are retained for as long as needed to support your purchase and to satisfy legal and accounting requirements. When information is no longer needed for those purposes, we delete or anonymise it.

Your rights

Under applicable data protection law you may ask us to confirm what personal data we hold about you, to correct it if it is wrong, to provide a copy, or to erase it where we are not required to keep it. You may also object to certain uses of your data. To exercise any of these rights, contact us and we will respond within the time the law allows.

Contact

For any privacy question or request, email [email protected]. If we update this policy, the revised date above will change.