Returns
We want every print to arrive exactly as it should. If something is wrong with your order, we will put it right. This page explains when a return applies and how to start one.
When you can return an item
If your print arrives defective or damaged, you can request a return or replacement within 30 days of receiving it. Because each piece is made to order specifically for you, we handle these cases individually rather than through a generic exchange process.
Please keep a photo. To help us resolve the issue quickly and arrange a replacement or refund, we ask for a clear photo showing the damage or defect. It lets us see what happened and improve how future orders are packed.
How to start a return
- Email [email protected] within 30 days of delivery.
- Include your order reference and a short description of the problem.
- Attach a photo of the defect or damage, including the packaging if it was affected in transit.
- We will review your request and confirm the next step, whether that is a replacement or a refund.
Refunds and replacements
Once a defect or damage is confirmed, we will arrange a replacement of the same item or a refund of the amount you paid. Refunds are issued to your original payment method. The time it takes to appear on your statement depends on your bank or card provider.
A note on made-to-order pieces
As each print is produced individually for your order, we are generally unable to accept returns simply because of a change of mind. This does not affect your legal rights, and it does not affect your right to a remedy where an item arrives faulty or damaged.
Questions
If you are unsure whether your situation qualifies, contact us anyway at [email protected]. We would rather hear from you and help than have you left with a print you are not happy with.